The benergo.com webshop (hereinafter Webshop) is operated by Benergo Ergonomics Ltd.
(Headquarters and mailing address: 6764 Balástya 117/b
Phone number: +36 70 / 339-8676
Email address: budapest@benergo.com
Tax number: 23765353-2-06
Community HU 23765353
Company registration number: 06-09-018263
Registrar: Csongrád County Court of Registration
HUF Bank account number: 10402805-50526848-87551008
HUF IBAN: HU93 10402805-50526848-87551008
EUR Bank account number: 10402805-50526848-87551015
EUR IBAN: HU98 10402805-50526848-87551015
Swift / BIC: OKHBHUHB
- hereinafter Seller - operates.

• The webshop sells spine-friendly products.
• The images shown for the products are not just illustrations but correspond to reality.
• The displayed products can only be ordered online through the webshop software.
• The listed product prices generally do not include home delivery costs; if they do, it is indicated separately.
• The ordered product is delivered by courier to the customer's address, and the payment method can be chosen by the customer.
• The prices shown are gross prices.

Domestic shipping fees:

• Home delivery with cash on delivery: 1900 HUF
• For certain small-sized products, if sending as a letter is possible, the shipping fees for prepayment may correspond to the cost of sending a letter. This is always indicated for the given product.
• The GLS courier service attempts to deliver the package within 1-4 working days from the Buyer's order and notifies them by two emails. The second email is sent on the morning of delivery and includes the courier's phone number, with whom the Buyer can coordinate details. If delivery fails, two more attempts are made on subsequent days.
• The invoice is included in the package. Upon delivery, it is the Buyer's responsibility to inspect the package in front of the courier and, if any damage is detected on the products, to request a report.

Information about shipping fees abroad is provided on our shipping page.

There is no registration on the site.

1. The Buyer is not required to register in the webshop to make a purchase; the order can be initiated by clicking the Order button next to any desired product on any page of the store.
2. This takes the Buyer to the Order page, where using the input fields next to each product, they can specify how many pieces of each are needed.
3. By modifying the quantity of products, the total order price and the delivery fee, which is uniformly 1900 HUF and includes the cash-on-delivery fee, are immediately displayed.
4. The Buyer also provides the necessary shipping and billing information for delivery on the Order page, which must be given truthfully.
5. After filling in the data, the Buyer is obliged to accept the Seller's General Terms and Conditions by ticking the designated checkbox, then the ordering process is completed by clicking the Order button at the bottom of the page.
6. After receiving the order, the Seller confirms it electronically or notifies the Buyer by phone about any possible delivery difficulties. The order and its confirmation are considered received when they become accessible to the webshop or the Buyer.
7. If the Seller, despite all due care, places an incorrect price on the webshop interface, especially if it is obviously erroneous, e.g., significantly different from the product's well-known, generally accepted, or estimated price, or if due to a system error a "0" HUF or "1" HUF price appears, then the Seller is not obliged to deliver the product at the incorrect price but may offer delivery at the correct price, upon which the Buyer may withdraw from the purchase intention.
8. The language of the order and confirmation: Hungarian.
9. By sending the order and receiving confirmation from the webshop, a distance contract is concluded between the Seller as the vendor and the Buyer as the customer under Government Decree 17/1999.(II.5.), whereby the Buyer commissions the Seller to deliver the products specified in the order to the address provided, under the chosen payment and delivery conditions. The Seller arranges delivery of the ordered products to the Buyer.
10. If the fulfillment of the order is hindered for any reason, the Seller must immediately contact the Buyer by email or phone to arrange further steps.
11. The ordered products will be dispatched within a maximum of three working days following the order and, in case of advance payment, the receipt of the transferred purchase price in the webshop's bank account.
12. The Buyer is obliged to accept and pay for the ordered and delivered products based on the price communicated during the purchase.
13. The contract created by the order and confirmation is not considered a written contract; the webshop does not file it and it will not be accessible later.

1. Tools provided for identifying and correcting data entry errors before submitting the contractual declaration: the content of the Order page can be checked, changed, or even deleted at any time.
2. If the Buyer mistakenly ordered something other than what they wanted, or provided incorrect data for shipping or payment methods and notices this later, they can report the issue to the Seller's customer service by email or phone.

Warranty and guarantee (warranty)

1. According to Act IV of 1959 (Civil Code) and Government Decree 151/2003 (IX. 22.), the Seller provides a minimum 12-month warranty on products sold. For some products, the warranty may be longer, which will be indicated on the product's data sheet.
2. If the Buyer notices a defect during the proper use of the product, they should report it to the Seller's customer service by phone or email. Then pack the product and send it to the Seller's address.
3. The Seller will examine the returned product, and if no factors excluding warranty liability are found, the defective product will be repaired or, if necessary, replaced with another flawless product.
4. 4. Factors excluding warranty liability:
   • if the Buyer causes damage to the product during transport or storage,
   • if the Buyer damages the product through improper handling or by applying force,
   • if the product is damaged during improper use by the Buyer,
   • if the product is damaged by environmental harm.

Right of withdrawal

1. The right of withdrawal means that the Buyer can unilaterally withdraw from the contract concluded on the internet without justification based on legal authorization and, in case of returning the product, claim a refund of the purchase price from the Seller. The Buyer can exercise the right of withdrawal within 14 calendar days from the receipt of the product. The right of withdrawal compensates for the fact that before the purchase, the Buyer did not have the opportunity to examine, try, or install the product.
2. In case of withdrawal, the contract concluded on the internet is terminated retroactively to the date of conclusion of the contract, so it is as if the buyer had never ordered the product. This also means that in this case the Buyer is obliged to return the product to the seller at their own expense, and the Seller is obliged to refund the full amount paid by the buyer no later than 14 calendar days.
3. According to the relevant legislation, if the Buyer used the product improperly, the seller may claim compensation for any malfunction, damage, and depreciation of the product.
4. In case of withdrawal in writing, it is sufficient to send the withdrawal statement within 14 calendar days.

Hosting provider

Hosting provider: Shopify Inc. (150 Elgin Street, Suite 800, Ottawa, ON K2P 1L4, Canada, privacy@shopify.com)

Copyright information

The content on this website is the intellectual property of Benergo Ergonomics Ltd. Benergo Ergonomics Ltd. reserves all rights related to copying and distributing any part of the site by any means. The content of the websites is protected by international and Hungarian laws. Without the prior written consent of Benergo Ergonomics Ltd., it is forbidden to process and sell the whole or parts of the website (text, graphics, photos, audio or video material, etc.). The pages of the website are fully protected by copyright, and it is forbidden to cut out and publish any part of them. Unauthorized use entails criminal and civil legal consequences. Benergo Ergonomics Ltd. may demand the cessation of infringement and compensation for damages. Articles and information may only be taken over with the written permission of the owner, with reference to the website, on the condition that the recipient a) does not modify the original information, b) places a clear reference to the website with a so-called dofollow link in a clearly visible way in every publication. The domain names gerincbolt.hu, benergo.hu, benergo.com, as well as the names "gerincbolt.hu", "benergo" are protected by copyright and trademark protection, and their use - except for referencing - is only possible with the prior and explicit written consent of Benergo Ergonomics Ltd. Benergo Ergonomics Ltd. strives to provide accurate and reliable information, but does not accept responsibility for any damages resulting from incorrect interpretation of the information contained in the writings on the website or from incorrect and inaccurate following of the advice given.